FAQ

Where is my order?

You can check the status of your order online 24 hours a day, 7 days a week by clicking “Track Your Order” at the top of the website. From here you can type in your order number and find out at which stage of the process your order is in.

Is the item that I want to purchase currently in stock?

If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. All other items should be considered in-stock. In addition, due to the very large selection of products that we carry it is impossible to guarantee 100% availability of all the merchandise that we sell. If an item that you’ve ordered is out of stock or backordered you will be notified by email promptly. See our Backorder Policy for more information.

If I place an order, how quickly will it arrive?

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling

Handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). In an extreme case, an item will need to be manufactured prior to delivery. If this is the case, you will be email promptly. See our Backorder Policy.

Shipping

All or our shipments are completed by UPS and USPS, using the fastest and most affordable option available. The following are guidelines to use for shipping methods:
Shipping method Delivery time (Does not include handling time)
Standard Ground 3 to 5 Business Days
Priority 2 to 3 Business Days

Can you mail me a catalog?

At this time we do not have a printed catalog. Our complete selection of merchandise is available to view 24 hours a day, 7 days a week our website www.morethanrugs.com.

How do I contact you?

To get the quickest response, contact us at: 513.593.0991 and/or mtrsales@marricorp.com